Frequently Asked Questions

Hard water is water that contains a high mineral content, primarily of calcium and magnesium. These minerals can lead to limescale buildup in pipes and appliances, reduce the effectiveness of cleaning agents, and leave soap scum on surfaces. A water softener helps to combat these issues by removing the minerals from the water.

Water softeners work through a process called ion exchange, in which the calcium and magnesium ions in the water are exchanged for sodium or potassium ions, effectively softening the water and preventing the negative effects of hard water.

A water softener can lead to cleaner dishes and glassware, softer and longer-lasting clothing, reduced limescale buildup in pipes and appliances, as well as improved lathering and effectiveness of soaps and detergents.

Water softeners and filtration systems serve different purposes. While a filtration system removes impurities and contaminants, a water softener specifically targets the minerals that cause hard water. In many cases, a combined system may be ideal for addressing both types of water issues.

Common signs of hard water include white scale buildup around faucets and fixtures, spots on dishes after washing, dry skin and a reduction in the effectiveness of soaps and detergents. A water test can provide a definitive answer regarding the level of hardness in your wateranswer to this item.

The amount of sodium added to the water by a water softener is minimal and should not noticeably affect the taste of the water.

Regular maintenance involves replenishing the salt or potassium pellets, periodic cleaning of the brine tank, checking the salt level, and ensuring the system is functioning properly. It is also recommended to have a professional service the unit annually.

Yes, a whole-house water softener can be connected to the main water supply, ensuring that all water used in the household is softened.